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I thought maybe the release of the 2020 software would include an update for Acrobat, but sadly there isn't one.Best Data Recovery for Mac and Windows Get Back PDF Files to Your Drive Now! So now I am using my Acrobat version 6 which is still loaded onto my laptop. They are simply in business to take customer's money, and then to hell with them.
So basically, Adobe has no customer service.
I had to start all over with my turn in line, waited another 20 minutes before the phone was cut off again. I was put on hold for 22 minutes and 48 seconds before my call was simply cut off. Then I tried calling the customer service phone number, and that was a joke. Well I got the uninstalling part right, but the only way I could find to reinstall it was to buy another subscription, which was ridiculous, since I paid for the full suite of applications. When I first started having trouble with Acrobat, I searched this forum and saw the suggestion of uninstalling it and then re-installing. When I first downloaded the 2019 applications back in December 2018, everything worked just fine. The latest version of Adobe Acrobat started crashing right after I launched the program. Maybe it is caused by "auto-saving/recovery" or other automatic background processes. The only times that it crashes are either when I SWITCHBACK to the Adobe Reader window OR at the time that it is entirely in the background. It doesn't crash as a consequence of a user action. Hint for developers: The issue is apparently caused by some background tasks. Maybe removing all Adobe reader files and doing a clean install may resolve the issue (does it?), but I don't know how to remove all the footprints of the Adobe Reader (e.g. Is there any known quick fix for the problem? I re-installed Adobe Reader but the issue was not resolved. We are struggling with it for at least six months. The same issue after upgrading to MacOS Mojave. I've had this issue since MacOS High Sierra. Adobe reader crashes on an hourly basis, even at times that it is not the active window and I am not working with it. I confirm that the issue is not fixed in the latest version.
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